androidtechniques

In the first step, ensure that the phone’s data or Wi-Fi is active. In the second step, check that the phone’s ringtone is set correctly and not on silent mode. In the last step, restarting the mobile can be helpful.

If you are still not receiving WhatsApp call notifications when your phone is locked, then you should try the following troubleshooting methods.

One of the solutions for this is to use the force stop option whenever you notice that your Android phone does not ring when you receive a WhatsApp call.

If you hold the WhatsApp app icon, a window will appear; click on the App info option to enter the WhatsApp technical information page.

If the WhatsApp notification option on your phone is disabled or not working correctly, you may not receive voice and video calls properly, even when your phone is unlocked. To fix this issue, check the app’s notification settings and see if WhatsApp is set to receive notifications. You can turn the notifications option off and on if everything looks good. This can restore the status of notifications to normal. For this, follow the steps below:

Hold the WhatsApp app icon, and then a window will appear, click on the App info option to enter the WhatsApp details page.

Apps create cache, so they boot up faster and run faster when in use. However, when these files accumulate over time, the phone’s storage space decreases and sometimes they cause an app to malfunction. This might be why the phone doesn’t ring when receiving WhatsApp voice and video calls, so clearing the WhatsApp cache might help.v

One of the considered solutions to fix this problem is to update WhatsApp to the latest available version. Go to the Google Play Store and find the WhatsApp program; Then check if the app is up to date. If it is not up to date, tap the update option to install the latest version on your phone.